Refund & Cancellation Policy

Last updated: 21 October 2026

Digital product

A TYS pack is a digital product that is created specially for you from your selfies, so it cannot be returned once the photos are delivered.

Full refund

You get a full refund if (a) you were charged but your pack was not unlocked, (b) you were charged twice for the same pack, or (c) we cannot create your photos because of a problem on our side.

Failed photos

If some photos in your pack fail to generate, we regenerate them free of charge or refund the proportional amount — your choice.

Before you upload

Paid but haven’t uploaded selfies yet? You can cancel and get a full refund within 7 days of payment, as long as no photos have been generated.

Not covered

Change of mind after delivery, or results that differ from personal taste, are not refundable. Photos rejected because they break our rules (not your face, group photos, celebrities, minors) are not refundable after generation has started.

How to request

Email support@tysai.app with your registered mobile number and payment reference within 7 days of payment. We reply within 2 working days.

Refund timeline

Approved refunds are made to the original payment method (UPI / card / wallet) and usually reach you within 5–7 working days, depending on your bank. Google Play purchases are refunded through Google Play.

Cancellation

Packs are one-time purchases; there are no subscriptions or automatic renewals to cancel.